Returns & Exchanges
At Kravitz, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange items within 14 days of receipt, provided they are in their original packaging and unused.
Check Eligibility
Ensure your items are in their original condition, unopened, and accompanied by the original receipt or invoice.
Choose Return Method
You may return items for free at any Kravitz branch nationwide or ship them back to our main logistics center via a courier of your choice.
Inspection Process
Once your return is received, our team will inspect the items to verify they meet our quality standards for resale.
Receive Refund
Approved returns will be refunded to the original payment method within 7-14 business days, minus any applicable shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing